RealSAM Pocket User Guide

January 22, 2024

Hello and welcome to RealSAM!

RealSAM Pocket powered by RealThing Ai is your voice operated smartphone and media service.

This user guide will help you to learn everything your new Pocket device can do! Select a topic to learn more:

  1. Quick Start
  2. About RealSAM Pocket
  3. Device Management - Settings
  4. Communication Features
  5. Entertainment Features
  6. Assistance Features
  7. Pocket Customer Portal
  8. List of Voice Commands
  9. Help & Support
  10. Terms and Conditions

Getting Started with RealSAM Pocket

Your Pocket device has a variety of useful features available to you. Here is a quick overview of how it works and the list of things you can try to get started.

Pocket is a voice-operated phone which means you can talk to it and ask it to perform the supported functions. In order for Pocket to hear you, you will need to Tap on the Tap to Talk button every time before you are ready to speak with Pocket. The Tap to Talk button is located at the bottom quarter of the screen.

To turn Pocket on, hold down the side button on the right hand side until it buzzes. Pocket may take a minute to announce it is ready to talk.

To get started, Tap on the Tap to Talk button, wait for the tone and say "Hello Pocket".

Saying "Configure WiFi" is an important first step, especially if your Pocket does not have an activated SIM card installed. Pocket requires the internet in order to work.

To insert a SIM card, take the case off Pocket. Find the small hole in the top left side of the phone, insert the included SIM card tool which looks similar to a paper clip and open the SIM card tray. Place the SIM card into the middle slot of the tray and make sure it fits snug, there is only one way it will fit correctly. Insert the tray back into the slot and put Pocket back in the case. Make sure to talk to your mobile provider and do any activation necessary.

Interacting with Pocket

To hear the last thing Pocket said, say "Repeat" or "Say that again".

To return to the last thing you were doing, say "Go Back".

To pause, say "Stop".

To resume, say "Continue".

To exit the current request or task, say "Cancel".

Quite often Pocket will offer you a list of choices. To select from a list, say "Number 1" or "The last one" or "The third one". To change the volume, use the physical volume button located on the top right side of the phone.

To check the battery level, say "Battery".

To lock or unlock the screen, press the side button for 3 seconds.

Customizing Pocket

To change how fast Pocket speaks to you, say "Speak Faster" or "Speak Slower" until you reach the desired rate of speech.

To select your preferred voice, say "Change Voice".

If you would like Pocket to refer to you by your name, say "Call me . . ."

Touch Screen Menu

Most settings are available by voice; however, Pocket also has a speaking touch screen menu.

To open the touch screen menu, put your finger on the hamburger menu the 3 horizontal bars, located at the top left corner of the screen. A capital L will appear. Trace it with your finger. It goes from the top left corner to the bottom left corner and then from bottom left corner to the bottom right corner of the screen. When the menu appears, slide your finger up and down the menu until you hear the item you want, then lift up your finger to make a selection.

Using Pocket as a Phone

To make a phone call, say "Call James Bond" or "Call 555 000 0000".

To answer a call, Tap the Accept button located at the bottom quarter of the screen, which replaces the Tap to Talk button.

To end a call, Tap the side button located on the right side of the phone below the volume buttons or Tap the red Hang Up button located on the bottom quarter of the screen, which replaces the Tap to Talk button.

To get your recent call list, simply say "List Recent Calls".

To send a text, say "Send a Message to Jim" or "Message 555 000 0000".

To listen to your messages, say "Read Messages" and select a message from the list.

To reply to a message, say "Reply".

To add a contact, say "Add a Contact".

To hear all of your contacts, say "List contacts" or if you are looking for a specific contact, say "Find contacts for James".

Reading Books

There are three different libraries that are available on Pocket: Librivox, Project Gutenberg and Torch Trust. You also have access to My Bookshelf and Recent Books. You will need to select a book source first, before searching for a book. To select a book source, say, "Read me a book " Pocket will read you the list of book sources and then ask you to choose, you must choose a number between 1 to 6.

There are many ways to search for books, including by title, author, genre, subject or a combination.

Say "Find books by Agatha Christie" or "Search for books with the title Harry Potter" or "Find books about Christmas in Fiction."

To fast forward or rewind, say "Jump forward 5" or "Go back 3".

To choose a book you may be currently reading, say "Go to my recent books".

To find a title you have lined up to read, say "Go to my Bookshelf".

Reading Newspapers

Say List newspapers or perhaps "Read me the Conversation". Then "Which sections do you have?" or "Go to the Business section". Say "Next" to move to the next article or "Headlines" to go back to the headlines. You can also say "Automatic Reading". Say "Subscribe" to add the Newspaper to "My Newspapers List".

More Entertainment

Pocket also has Audio Podcasts and Internet Radio Stations available. Say "Find podcasts about black holes". Say "List radio stations in New York" or "Search radio for Rock music".

Using Pocket as an Assistant

Time "What time is it in Paris?"

Weather "What is the weather in San Francisco?"

Reminders "Remind me in 10 minutes to check the oven". Time can be in seconds, minutes, or hours only, not mixed.

Orientation "Where am I?" for your current location or What is around here? or "What is around me?"

Navigation "Start Locations" to get as the crow flies navigation to your points of interest.

Say "Label Location" and "List Locations" to manage your list.

Magnifier "Start Magnifier" to use Magnifier or Read Text with touch screen controls.

Sighted Help, "Be My Eyes" to have your Pocket connect to a volunteer, who can talk to you through the handset, and through Pocket's camera

Customer Portal

The Customer Portal lets you add contacts in bulk and perform other tasks. This will require you to enter a username and password. To get your username, password and the URL for the Customer Portal, ask Pocket, "What is my Portal Login?"

Use a web browser on a computer and go to https://portal.realsam.us/

Getting Help

Say "User Guide" to access the full user guide. To request specific help on what you are doing, just say "Help". You can also call or email us. For the Helpline: Say Call Support or email info@realsam.us

Visit our website https://realsam.us/

Back to the start

About Pocket

You will discover how to use your RealSAM Pocket.

  • What is in the box?
  • Device Layout
  • How to Turn Pocket ON and OFF
  • How to Charge Pocket & Check the Battery level
  • How to Talk with Pocket
  • How to use Lists
  • How to use the Touch-screen
  • How to use the Side button
  • Accessing the User Guide
  • Back to the start

    Whats in the Box

    Content List

    Your new Pocket device is ready to use straight out of the box and comes with:

    RealSAM Pocket device

    Your RealSAM Pocket is the most important and largest item in your box. A detailed description of the layout of your RealSAM Pocket can be found in the Device Layout section of the user guide.

    One-page Quick Start Guide

    The one-page Quick Start guide gives you some great tips for getting started with your Pocket. If you misplaced your one-page Quick Start guide, you can access a copy from our website

    The USB-C Cable

    You can charge your Pocket device using the USB-C charging cable.You will need a USB-C wall plug if you want to charge your phone using a traditional plug.

    Connect the smallest end of the charging cable into the socket on the bottom of your phone. The larger end can connect either into the plug or into your computer to charge your phone.

    If lost or broken, the charger and power cable can be replaced. Contact Customer Support for more information, phone: + 1 (301) 547-7231 or email: info@realsam.us

    SIM card Tool

    The SIM card tool is made of wired metal, and is similar in size to a paperclip. The SIM card Tool is used to open the SIM card tray.

    Lanyard

    Using a lanyard to wear your Pocket device is a great way to keep your hands free!

    The Lanyard comes with an attachment that fits inside your Pocket case.

    Back to the start

    Describing the Device

    Please hold the device in your hand with the screen side facing up. To orient your device in this way you can feel along the short edges of your device and identify the side which has the charging port, a small rectangular hole in the center. This edge is the bottom of your device. With the bottom edge oriented downwards, feel along the long edges of your device for the side that has buttons. With the bottom edge still facing downwards, rotate your device so that the edge with buttons is on the right. You will now have your device oriented correctly.

    When the device is in use, the screen displays some status information. You do not need to see the screen at all to use this device. The screen can also be used as a touch screen for many functions. This is explained further throughout the User Guide in relevant sections.

    The front of your device

    The front of your device is one flat pane of glass with no physical buttons present. However your touchscreen does have a talk button, the talk button is the main button you will use when interacting with Pocket. This button is present in the bottom quater of your touchscreen.

    To use Pocket tap this talk button once, and when you hear a rising tone, ask for what you want. When you hear a falling tone, and a tick tock sound, you will know that Pocket is collecting the information you asked for and will bring it to you soon.

    If you want to avoid accidentally pressing this talk button, for example when putting the device into a pocket or a bag, you can lock the screen by holding down the lock button for approximately 3 seconds, after which your device will say locked. The lock button is the second button from the top on the right edge of your device. Once you have locked the screen you will be unable to press the talk button, but you will still be able to use the volume buttons. If you want to unlock the screen repeat the same process by holding down the lock button for approximately 3 seconds, your device will say unlocked.

    The right edge of your device

    On the right side of your device, there are 2 buttons, one long and one short. The long top button is used to control the volume. Pressing the upper half of this button will turn the volume up, and pressing the lower half will turn the volume down.

    Below the volume button is the shorter lock button. To power the device on, hold the lock button down for about 2 seconds until you feel a small vibration. This vibration indicates that Pocket is powering up correctly. After 40 seconds or so, the device will announce that it is ready to speak with you. If you do not feel the vibration within 10 seconds, then try the sequence again. If you still get no response, your device may not be charged. Plug the device to recharge before trying again. Once the device has turned on the lock button can be used to lock your devices touchscreen, preventing the talk button from being pressed accidentally. To lock the screen hold down the lock button for approximately 3 seconds, your device will tell you that it is locked. Once you have locked the screen you will be unable to press the talk button, but you will still be able to use the volume buttons. If you want to unlock the screen repeat this process by holding down the lock button for approximately 3 seconds, your device will tell you that it is unlocked.

    The left edge of your device

    The SIM card tray is located on the left edge of the device near the top left corner. To locate the SIM card tray slide your finger down from the top left corner, you will feel a slight indent around the edge of the tray followed by a small hole. This hole is where the pin key is inserted to open the SIM card tray. The pin key is is made from a metal wire, and is included with your Real SAM Pocket box.

    You may find it helpful to keep Pocket stable while removing the SIM card tray. By placing the phone on a table you will be able to use one hand to feel for the SIM card tray, and the other hand can hold the pin key.

    Remove the pin key. Then pull the tray out.

    The slot in the SIM card tray matches the edges of the sim card exactly. Once the sim is in the slot return the tray to the phone. You will need to give the tray a gentle push. If there is some resistance when pushing the tray in it may be upside down. Flip the tray and try to push it in again. When pushed in correctly the tray will be level with the left edge of the device.

    The bottom edge of your device

    In the middle of the bottom of your Pocket, there is the charging port. Plug your charging cable into the port and connect the other side to an electricity source to charge your device.

    To the left of the charging port, there is a microphone. This one of two microphones with which Pocket listens to you if no headset is connected, the other is on the top edge of your device. Try not cover these. If device is having trouble understanding you, consider holding the device with one of the microphones close to your mouth for better results.

    To the left of the microphone there is a headset port. This is where you can connect your wired headset or headphones to listen with more privacy. When the headset is connected, you can use the button on the headset as the talk button, and communicate with your device through the built in microphone on the headset.

    To the right of the charging port, there is the speaker. If you are having trouble hearing Pocket make sure there is nothing covering the speaker. Also consider increasing the volume if needed.

    The top edge of your device

    On the top edge of your device there is a small hole, This one of two microphones with which Pocket listens to you if no headset is connected, the other is on the top edge of your device. Try not cover these. If device is having trouble understanding you, consider holding the device with one of the microphones close to your mouth for better results.

    The back of your device

    The main camera is located on the back surface of the phone near the volume button. The main camera has three or more lenses that are circular and raised. Next to the camera lenses is the flash light.

    Back to the start
    Back to the start

    How to Turn Pocket ON or OFF

    Power ON Pocket

    Turn Pocket ON:

      Step 1 Press and hold down the side button until it vibrates

      Step 2 Lift your finger off the button

      Step 3 Pocket will start loading, this may take a moment

      You will know the phone has completely loaded when you hear the welcome message.

    Helpful Tip

    If you do not feel a vibration within 10 seconds, try the sequence again. If you still have no response, the battery may be flat. Connect your phone to a charger, and when it is charged try again.

    Power OFF Pocket by Voice

    Turn Pocket OFF using your voice:

    First, Tap the Talk button, wait for the tone. Then, say:

      Power OFF.

    Pocket will ask you to confirm that you want to power off.

    To power off press the talk button, or to cancel press the volume up button.

    Power OFF using the Touchscreen

    Turn Pocket OFF using the Touchscreen:

      Step 1 Open the main menu by using an L gesture

      Pocket will open the touchscreen menu and say: Showing Main Menu.

      Step 2 Use the slide & lift gesture to select Power OFF

      A new touchscreen menu will open, with the option to confirm power off or cancel.

      Step 3 Use the slide & lift gesture to select Power OFF

    Power OFF Setting

    The power OFF setting provides two choices for confirming power off.

    Option 1 | Power OFF behavior Unconfirmed

    Pocket will announce that it is powering off and you will hear some beeps. Press the talk button during the beeps to cancel the power off sequence.

    Option 2 | Power OFF behavior Confirmed

    Pocket will ask you to confirm that you want to power off. To power off press the talk button, or to cancel press the volume up button.

    To change the Power OFF setting:

      Step 1 Open the main menu by using an L gesture

      Step 2 Use the slide & lift gesture to select Settings

      Step 3 Slide your finger until you hear Power OFF behavior

      Pocket will read out your current power OFF behavior.

      Step 4 To change the power OFF behavior use the slide & lift gesture to select Power OFF behavior

    Back to the start

    How to Charge Pocket

    Connecting the Charging Cable

    You can charge your Pocket device using either the traditional plug or USB-C charging cable.

      Step 1 Connect the smallest end of the charging cable into the socket on the bottom edge of the Pocket device.

      Step 2 Connect the larger end into the charging plug or into your computer to charge your phone

    Both the charger and the cable can be replaced if they are faulty. Contact RealSAM Customer Support for more information.

    Check the Battery level

    To check the Battery:

    Tap the Talk button, wait for the tone. Then, say:

      What is the battery level?

      or

      Check battery level

      or

      Battery.

    Your Pocket will announce the battery level when disconnected from a charger.

    Pocket will always let you know when your battery level is very low.

    Helpful Tip

    Your Pocket device can be left charging all day without damaging it. You may prefer to charge Pocket whilst relaxing and listening to a book or music

    Back to the start

    How to Talk with Pocket

    To start a conversation you need to let Pocket know it is time to start listening, to do this you need to use the Talk button.

    The Talk button is located on the bottom third of the touchscreen. It is a very large rectangular button labeled with Tap to Talk. When you place your finger anywhere on the Talk button it will show it has been selected by changing color and playing the talk tone.

    Now you know where the button is located you can start a conversation!

    First, Tap the Talk button. Then, wait until you hear the Talk tone.

    After the tone has sounded, you can ask a question or give a command like:

      What time is it?

      or

      Add new contact.

    You may hear a Thinking tone, after you ask a question or give a command. The thinking tone indicates that Pocket is processing information.

    Pocket will respond with an answer like:

    The time is 4 PM;

    or

    Ask for more information, like: Please say the name or number for the contact.

    To reply to a question Pocket asked just Tap the Talk button before you speak!

    To end a conversation with Pocket. First, Tap the Talk button, wait for the tone. Then, say:

      Stop

      or

      Cancel.

    Pocket will confirm that the conversation has ended. If you double Tap the Talk Button Pocket may give an Error tone. The error tone indicates that Pocket has stopped processing your command.

    Helpful Tip

    Sometimes, Pocket may misunderstand what you have said. To help Pocket understand, try speaking a little bit slower or emphasizing the pronunciation. This can help Pocket to identify the word you have said.

    Back to the start

    Navigating Lists

    Pocket loves lists! Your options are typically listed in groups of five, which can help you to find what you want quickly!

    Make a Selection from a List

    Using numbers

    Select an option from a list using the option number. For example if you Tap the Talk button, wait for the tone. Then, say:

      Set speech speed

    Pocket will start listing your options, like: I can speak in many ways. 1. This is me speaking slowly; 2.This is my normal speech speed; 3. This is me speaking fast; 4. This is me speaking very fast; 5. This is me speaking extremely fast.

    To select This is me speaking slowly from the list using the option number. Tap the Talk button, wait for the tone. Then, say:

      Number 1

    To select This is me speaking from the list using the options number; Tap the Talk button, wait for the tone. Then, say:

      Number 3

    Using keywords

    To select an option from a list using keywords. For example if you Tap the Talk button, wait for the tone. Then, say:

      Set speech speed.

    Pocket will start listing your options, like: I can speak in many ways. 1. This is me speaking slowly; 2.This is my normal speech speed; 3. This is me speaking fast; 4. This is me speaking very fast; 5. This is me speaking extremely fast.

    To select option 4 using keywords: Tap the Talk button, wait for the tone. Then, say:

      Very fast.

    To select option 2 using keywords: Tap the Talk button, wait for the tone. Then, say:

      Normal

    While Pocket is listing options, you can make a selection by interrupting Pocket on the option you want, by tapping the Talk button. For example Pocket said: This is your contact list initial 5 of 35 1. Alice 2. Andy.

    Then, you interrupt by Tap the Talk button, wait for the tone. Then, say:

      That one

      or

      Yes

    Pocket will then select Andy. Please be aware that you must Tap the Talk button quickly, to interrupt. As Pocket may select the next item in the list if there is a delay.

    Hear the List Again

    Ask Pocket to repeat the list. Tap the Talk button, wait for the tone. Then, say:

      Repeat

      or

      Say that again.

    Navigate Lists

    To move forward in the list when there are more than five options. Tap the Talk button, wait for the tone. Then, say:

      Next

      or

      Advance

    To move to the previous group of options in the list. Tap the Talk button, wait for the tone. Then, say:

      Back

      or

      Go Back.

    To move forward in the list by a specified number of options. Tap the Talk button, wait for the tone. Then, say:

      Jump forward 25

    Helpful Tip

    You can say any number of options, but it must be smaller than the total number of options listed. For example if Pocket said, listing first 5 of 35; you can only jump forward by 30 or any number smaller than 30.

    To move backward in the list by a specified number of options. Tap the Talk button, wait for the tone. Then, say:

      Jump back 10

      or

      Jump backward 10

    Search through a List

    To find an option that starts with a specific letter. Say a command that includes the phrase, Next starting with.

    For example if you wanted to find a contact starting with the letter G you would: Tap the Talk button, wait for the tone. Then, say:

      Next starting with G

    Pocket will find the next option in the list starting with the letter G. Please be aware that when searching by, Next starting with, the results exclude words like, The, or A. It is also important to note that the words starting with are crucial to search this way.

    To search through the list using a keyword, say a command that includes the phrase Next containing followed by your key word.

    For example if you were searching for a contact named James Tap the Talk button, wait for the tone. Then, say:

      Next containing James

    It is important to note that the Next containing command can only be used to search for whole words, not for letters.

    Exit a List

    Tap the Talk button, wait for the tone. Then, say:

      Cancel

      or

      Stop

      or

      Exit

    Helpful Tip

    Pocket remembers the last conversation you were having. This means that if you did not make a selection during your last interaction Pocket may repeat the list again when you next use your phone. If you do not want to make a selection, use an exit command like Cancel

    Back to the start

    Touchscreen

    How to use a Touchscreen

    A touchscreen is a display that is responsive to human touch.

    You can use your Pocket touchscreen to open the main menu and do things like choose a ringtone.

    To use the touchscreen you will need to use touchscreen gestures.

    Touchscreen gestures are actions or a pattern of movement used to interact with Pocket. The gestures you can use are: Tap, Double Tap, Slide & Lift, and the L gesture.

    How To Make Gestures

      Tap: Quickly place your finger on the screen then lift it off the screen.

      Double Tap: Quickly place your finger on the screen then lift it off, then place your finger back on the screen and quickly lift it off.

      Slide & Lift: Place your finger on the screen, then keep your finger on the screen, slide it up, down, right or left. When you hear the option you want, lift your finger off the screen this confirms the selection.

      L Gesture: Place your finger on the top left corner of your screen. Keeping your finger on the screen, slide it down towards the bottom left corner. Then, slide your finger across to the bottom right corner. Now, lift your finger off the screen. Pocket will open the touchscreen menu and say: Showing Main Menu.

    Importantly, when touching the screen Pocket will always announce your options. When you make a selection using a gesture Pocket will provide feedback through voice or tone to confirm your choice. If Pocket did not recognize the selection you will be given the advice No action.

    Touchscreen: Main Menu

    To open the Main Menu use the L gesture.

    Pocket will open the touchscreen menu and say: Showing Main Menu.

    The main menu has the following options:

    To select an option from the Main Menu use the slide & lift gesture.

    Pocket will announce if another touchscreen menu has opened by saying Showing followed by the menus name like Showing Settings menu.

    Use the slide & Lift gesture to make any further selections.

    Then, select Done to exit the Main Menu and return to the Home Screen to use the Talk button.

    Please be aware that the Talk button does not work while the Main Menu is open.

    Back to the start

    How to Use the Side button

    The Side button is a multipurpose button and can be used to turn Pocket on, reject and hang-up a phone call and lock or unlock the touchscreen.

    Reject or Hang-Up a Phone Call

    When a phone call is received Pocket will announce who is calling.

    If you do not want to answer the call, press the Side button quickly.

    At the end of a phone call you can end the phone call by pressing the Side button quickly.

    Helpful Tip

    It is important to press the Side button quickly because if you hold it down you could activate the lock screen.

    Locking and Unlocking Pocket

    The lock function allows you to Lock and Unlock the touchscreen of your device. This can be helpful to prevent accidentally hitting the Talk buttons when carrying your Pocket device in a bag or a pocket.

    To lock your device, press and hold the side button for approximately 3 seconds, or until you hear locked and the screen display will dim.

    You will no longer be able to Tap the Talk button or use the touchscreen. However, when your device is locked you are still able to change the volume using the volume button.

    Your Pocket can be locked using your voice. Tap the Talk button, wait for the tone. Then say:

    Lock screen

    To unlock your device, hold the side button down for approximately 3 seconds, or until you hear unlocked. You will now be able to use all the features available on your Pocket device.

    Helpful Tip

    The screen lock function can be really useful for when you want to listen to entertainment through a headset, and leave Pocket in your bag. Just ask Pocket to start playing a book, podcast, newspaper or radio. Then lock your device by holding down the Side button until you hear Locked.

    Back to the start

    Accessing the User Guide

    There are two ways to access this user guide, either using the touchscreen or using your voice. If you have locked your device, you will need to unlock it, by holding down the side button, until you hear unlocked, to access the user guide.

    Accessing the user guide with your voice

    To access the user guide using your voice. First, Tap, Talk button, wait for the tone. Then, say: user guide. Pocket will let you know that it is reading the user guide, and then list the sections or topics for you to choose from. To choose one of these sections you can interrupt the listing. To do this Tap, Talk button, wait for the tone. Then, say:and say yes or that one, or, after the listing has finished you could, for example, say number one to select the first item in the list.

    If at any point you want to go back a step or return to where you just came from, say go back.

    Accessing the user guide via the touchscreen

    You can access the user guide using the touchscreen on your device. To do this you must first access the touchscreen menu by drawing a large L with your finger along the edge of your screen, starting from the top left corner and ending at the bottom right.

    Once you have opened the touchscreen menu you can slowly slide your finger up and down the screen until you hear the option user guide. Lift your finger off the screen to select it. Your device will then tell you that it is showing the user guide.

    After this your device will have a list of sections for you to choose from on the screen. You can listen to the titles of these sections by sliding your finger up and down the screen, and then you can select one by lifting your finger off the screen.

    If you want to go back up a level to the options you previously had, slide your finger up and down the screen until you hear done or back and lift your finger off to select it. To exit the touchscreen menu, you will need to go back a number of times by selecting these done or back options. When you exit the touchscreen menu your device will say exiting menu.

    For more help advice, Tap the Talk button. Then, say: Help.

    Back to the start

    Device Management

    Learn how to personalize your RealSAM Pocket and tips for managing your device.

    Select a topic to learn more:

  • Phone Call Settings
  • Audio Settings
  • Screen Display Settings
  • WiFi Settings
  • Bluetooth Settings
  • Device Information
  • Battery Management
  • Mobile Data Management
  • Back to the start

    Phone Call Settings

    Select a Ringtone

    Your Pocket device has a number of ringtones for you to choose from.

    To change the Ringtone using the touchscreen:

      Step 1 Open the Main Menu using the L gesture

      Step 2 Use the slide & lift gesture to select Settings

      Step 3 Use the slide & lift gesture to select Change Ringtone.

      Step 4 Run your finger up and down the Ringtone choices and Pocket will announce the ringtones name. When you release your finger Pocket will select the Ringtone and play it for you.

      Step 5 Select Done when you are finished. This is located at the bottom of the screen and will take you back up to the settings menu.

      Step 6 Select Done twice more to exit the Touch Screen Menu.

    Helpful Tip

    To move through the ringtone options select the Next Page or Previous Page on the touchscreen list.

    Set Ring Volume

    To change the Ring Volume using the touchscreen:

      Step 1 Open the Main Menu using the L gesture

      Step 2 Use the slide & lift gesture to select Settings

      Step 3 Use the slide & lift gesture to select Ring Volume.

      Step 4 Run your finger up and down the volume choices, then release to select a volume level.

      Step 5 Select Done when finished, which is at the bottom of the screen. This will take you back up to the settings menu.

      Step 6 Select Done twice more to exit the Touch Screen Menu.

    Speakerphone Setting

    The speakerphone setting gives you the option to start all your phone calls with the speakerphone ON or OFF.

    To turn the speakerphone ON or OFF:

      Step 1 Open the Main Menu using the L gesture

      Step 2 Use the slide & lift gesture to select Settings

      The speakerphone option on the Settings menu is a toggle button. This means the same button is used to turn the speakerphone ON or OFF.

      You will hear either Enable start call on speaker, or Disable start call on speaker.

      Step 3 If you lift your finger off, enable start call on speaker you will then hear Start call on speaker enabled. The speakerphone will be turned ON for all phone calls.

      Step 4 If you lift your finger off Disable start call on speaker you will then hear Start call on speaker disabled. The speakerphone will be turned OFF for all phone calls.

      Step 5 To return to the main menu from the settings menu select Done. Then, return to your home screen from the main menu select Done, you will now be able to use the Talk button

    Helpful Tip

    The speakerphone can still be turned ON or OFF during a phone call using the touchscreen dial pad for more information go to the Communication section of this guide.

    Extend Ring Time

    You can extend the time your RealSAM Pocket will ring for. This can be useful if you find that your Pocket device is not ringing for long enough, and you are missing calls.

    Tap the Talk button, wait for the tone. Then, say:

      Extend ring
    Back to the start

    Audio Settings

    Audio Settings on your Pocket device can be customized to suit your needs. Some audio settings can be adjusted using the volume buttons or touchscreen menu, while others can be set using your voice.

    Media Volume

    Media Volume is the volume of all media being played, including books and the voice of RealSAM. There are two ways to change the Media Volume.

    Change Media Volume using the Volume button: On the right side of your device there are two buttons, one long and one short. The long button, which is closest to the top of your device, if the volume button. Press the upper half of this button to turn the volume up. Press the lower half of this button to turn the volume down.

    Change Media Volume using the Touch-screen:

      Step 1 Open the Main Menu using the L gesture

      Step 2 Use the slide & lift gesture to select Settings

      The settings menu will open.

      Step 3 Use the slide & lift gesture to select Set Media Volume

      Your options for Media volume will be displayed from level four to level ten.

      Step 4 Use the slide & lift gesture to the listen to the media levels

      Step 5 Make a selection using the slide & lift gesture

      Pocket will confirm the volume level that was selected.

      Step 6 Use the slide & lift gesture to select Done to return to the Settings menu. To return to the Main Menu select Done until you hear Exiting Main Menu. You will now be able to use the Talk button

    Change Pocket Speech Speed

    To change the speech speed. Tap the Talk button, wait for the tone. Then, say:

      Set speech speed
    Pocket will play a sample of each speech speed. To hear the options again Tap the Talk button, wait for the tone. Then, say:
      Repeat
    Next, choose one of the speeds. Tap the Talk button, wait for the tone. Then, say the number like
      Number 3.

    To increase the speech speed incrementally, that is by one level at a time. Tap the Talk button, wait for the tone. Then, say:

      Speak faster
    To decrease the speech speed incrementally. Tap the Talk button, wait for the tone. Then, say:
      Speak slower
    To move to a specific speech level. Tap the Talk button, wait for the tone. Then, say:
      Speak slowly

      or

      Speak normally

      or

      Speak fast

      or

      Speak very fast

      or

      Speak extremely fast

    Change Pocket Voice

    Tap the Talk button, wait for the tone. Then, say:

      Change Voice
    Pocket will list all the voices you can use. To navigate the list. Tap the Talk button, wait for the tone. Then, say:
      Next

      or

      Go back.

    To make a selection. Tap the Talk button, wait for the tone. Then, say an option number like:
      Number 4

      or

      Number 5

    To exit voice selection Tap the Talk button, wait for the tone. Then, say:

      Cancel.

    It is important to note that the voice you select will be used for menus and text based books, but not for audio recordings of a human voice.

    The introductory voice when you start up Pocket is pre-recorded, so it cannot be changed.

    Back to the start

    Screen Display Settings

    Screen Brightness

    To change the brightness of the display screen. Tap the Talk button, wait for the tone. Then, say one of these phrases:
      Screen very bright

      Screen bright

      Screen brighter

      Screen more bright

      Screen less bright

      Dim screen

      Screen dim

      Screen very dim

      Screen darker

      Screen very dark

      Dark screen

    Helpful Tip

    The brighter the display screen the more power your Pocket will use.

    Auto Dim

    The Auto Dim setting is used to set the length of time before your screen will go dark after you stop using it. Dimming your screen can help save battery.

    To adjust the Auto Dim setting:

      Step 1 Open the touchscreen Main Menu using the L gesture

      Step 2 Use the slide & lift gesture to select Settings

      The Settings menu will open

      Step 3 Use the slide & lift gesture to select Auto Dim

      The Auto Dim menu has options for the dimness level, which is how dark your screen becomes; and, the length of time the device must be inactive for before the screen dims.

      Step 4 Use the slide & lift gesture to set your Auto Dim level or length of time.

      Pocket will confirm your selection

      Step 5 Use the slide & lift gesture to select done to exit the menu exiting menu

    Helpful Tip

    For tips for using the touchscreen and gestures, please refer to the About Pocket section of the user guide and choose the topic Touchscreen .

    If you have locked your device, your screen will automatically be very dim. For more information, please refer to the About Pocket section of the user guide and choose the topic Locking and Unlocking your device.

    Back to the start

    WiFi Settings

    Connecting your Pocket device to a WiFi network is a great way to stay connected and save your mobile data.

    Connect to WiFi by Voice

      Step 1 Tap the Talk button, wait for the tone. Then, say:

      WiFi Settings

      or

      Configure WiFi

      The WiFi touchscreen menu will open.

      Step 2 Use the slide & lift gesture to select your preferred network

      If the network you have selected is password protected Pocket will open a touchscreen keypad to enter the password

      Step 3 Use the slide & lift gesture to select the letters, numbers or symbols required for your password

      For more guidance for entering a password read How to enter a password.

      Step 4 Use the slide & lift gesture to select Done

      Step 5 Pocket will tell you if you have successfully connected to the network

      Step 6 If your password was incorrect the list of networks will reopen. Select the network you want then re-enter the password

    Helpful Tip

    If you are on a mobile plan, or if you are already connected to a WiFi network, you can still set up a new WiFi network.

    Connect to a WiFi network using the Touchscreen

    You can use the screen on the front of the device to connect to WiFi. To do this, open the touchscreen menu by drawing a large L on your screen, select Settings, then select Configure WiFi and follow the instructions provided by the device.

    Connect to a WiFi network using the device buttons

    If you are not connected to any mobile or WiFi network, then you will need to enter WiFi configuration manually:

    Next the device will announce that there is a list of available WiFi networks on the screen.

    How to enter a Password

    If the network you have selected is password protected, then another screen will appear. On this screen is a grid of lower case letters near the top, symbols in the middle, and uppercase letters near the bottom.

      Step 1 Place your finger near the top left corner of the screen, and slowly move your finger across the screen. Pocket will read out the letters and symbols as your finger passes them on the grid.

      Step 2 You can move your finger around the grid as many times as you like until you hear the letter or symbol that you want.

      Step 3 When you hear the letter or symbol, lift your finger to select it, and in this way you will spell out the password.

      Step 4 Select the Read button, which is located near the top of your screen. When you press this button Pocket will read back to you what you have typed.

    Useful Keypad buttons:

      Cancel button located near the bottom left corner of the screen, will cancel entering the password and return to Home.

      QWERTY button located near the bottom of the screen positioned in the center. This button allows you to switch a standard Q W E R T Y keyboard format. If you select this button, your screen will change to a landscape lowercase QWERTY keyboard. You can use this keyboard layout in the same way as normal by slowly moving your finger around the screen, and lifting your finger off the screen to select the option you want.

      Done located near the bottom of the screen on the right. Use this button when you are ready to submit the password you have entered.

      Delete button located above the cancel button, will remove the last character you entered.

      Move left and Move right are located to the right of the Cancel button. These buttons allow you to move left or right of a character in the text you have typed. After selecting one of the move buttons, the device will tell you what character it has selected, you can then press the delete button to delete that character, or choose another character to insert it to the left of the selected one.

    When you have entered the password, select Done button to join the network. If the password is correct, Pocket will confirm that you are connected to the WiFi network.

    Reconnect to a known WiFi Network

    Once Pocket has successfully connected to a WiFi network, it will remember it, and automatically reconnect to that network within range. You can save multiple WiFi networks. You could have one at home, one at work, one at your favorite cafe.

    Helpful Tip

    Pocket cannot connect to WiFi networks that require that the password is entered through a web page, such as many restaurants and other commercial establishments are currently using. If you connect to one of these, and Pocket is not responding, you should forget this network to prevent connection to it in future. How to do this is described in the Forget section of this article.

    Forget a WiFi Network

    To forget a WiFi network, and stop Pocket connecting to it in future, you will first need to enter WiFi configuration. To do this you can either, say configure WiFi, or, hold the talk button for 10 seconds to enter WiFi configuration, or use the touchscreen menu and navigate to settings and then to configure wifi. Once you have done this Pocket will display a list of WiFi networks on the touchscreen, at the bottom of the list is a Forget button. Slowly slide your finger down the screen until you hear Forget a network and lift your finger to select this option. Pocket will then display a list of networks which you can forget, slowly slide your finger around the touchscreen until you hear the network that you wish to forget and lift your finger to select it.

    Pocket will then confirm that it has forgotten the network you selected and will bring you back to the WiFi configuration window.

    Turn WiFi Access ON or OFF

    To turn off WiFi access that is the ability for your phone to connect to a WiFi network.

      First, Tap the Talk button, wait for the tone. Then, say:

      Disable WiFi

    To turn WiFi access on:

      Tap the Talk button, wait for the tone. Then, say:

      Enable WiFi

    Back to the start

    Bluetooth

    Your Pocket device can be connected to a wide variety of Bluetooth devices. This may be a hearing aid, a headset with microphone or a wireless speaker to help you enjoy listening to a book.

    To get started, first turn on Bluetooth. Tap the Talk button, wait for the tone. Then say:

      Enable bluetooth

    To connect a new Bluetooth device:

      Tap the Talk button, wait for the tone. Then say:

      Pair Bluetooth

    Your Pocket device will then scan for available Bluetooth devices and list them for you, you can choose from this list to pair a new device.

    You can also manage the devices you have previously connected to:

      Tap the Talk button, wait for the tone. Then say:

      Manage Bluetooth

    Your device will read you a list of all your previously connected Bluetooth devices, you can choose an item from this list and either: connect to the device, or forget the device.

    You can turn off your Bluetooth connection at any time:

      Tap the Talk button, wait for the tone. Then say:

      Disable Bluetooth.

    Use the Sighted Assistance Menu to pair and manage Bluetooth devices.

      Step 1 Open the Main Menu using the L gesture.

      Step 2 Use the slide & lift gesture to select Sighted Menu

      The Sighted Assistance Menu will open.

      Step 3 Use the slide & lift gesture to select Visual Bluetooth Settings

      Pocket will tell you the bluetooth menu has opened. Please remember that this menu is part of the Sighted Assistance menu and does not have accessibility features like screen reading.

      Step 4 Slide the toggle button to the right to turn ON Bluetooth

      Step 5 Tap the device from the list you want to connect to.

      Your Pocket will connect to the device.

      Step 6 Tap

    Helpful Tip

    Non-audio Bluetooth devices like keyboards, cannot be connected to Pocket.

    Back to the start

    Device Settings

    The Device Settings provide information about the current status of your device. This information can be helpful when talking with the RealSAM support team.

    To determine network connections and signal strength:

    Tap the Talk button, wait for the tone. Then, say:

      Network status
    To find what version of the Pocket software is running.

      Tap the Talk button, wait for the tone. Then, say:
        Version

      To get the latest software:

      Tap the Talk button, wait for the tone. Then, say:

        Upgrade device.

      Pocket usually updates itself, checking every 4 hours.

    To get your I M E I number, SIM, WiFi information and signal strength:

    Tap the Talk button, wait for the tone. Then, say:

      Device info.

    Back to the start

    How to Charge Pocket

    Connecting the Charging Cable

    You can charge your Pocket device using either the traditional plug or USB-C charging cable.

      Step 1 Connect the smallest end of the charging cable into the socket on the bottom edge of the Pocket device.

      Step 2 Connect the larger end into the charging plug or into your computer to charge your phone

    Both the charger and the cable can be replaced if they are faulty. Contact RealSAM Customer Support for more information.

    Check the Battery level

    To check the Battery:

    Tap the Talk button, wait for the tone. Then, say:

      What is the battery level?

      or

      Check battery level

      or

      Battery.

    Your Pocket will announce the battery level when disconnected from a charger.

    Pocket will always let you know when your battery level is very low.

    Helpful Tip

    Your Pocket device can be left charging all day without damaging it. You may prefer to charge Pocket whilst relaxing and listening to a book or music

    Back to the start

    Managing your Mobile Data

    When you are not connected to Wifi, interactions you have with Pocket will use up some of your data. This is true regardless of if you have purchased a data plan from us or if you have arranged your own.

    Thus, to avoid running out of data we highly recommend connecting to Wifi networks in places you frequent, like your home, your work, or even your favorite cafe!

    For more information on how to connect to a Wifi network, see the

  • Wifi configuration
  • section of the user guide for more information on how to do this.
    Back to the start

    Communications

    You can use Pocket to make phone calls and send messages. The Communications section of the user guide will help you learn how to do this, as well as how to, set up your contacts list, and use the dial pad while in a call. Some articles on how these features work are listed below:

  • Working with Contacts
  • Phone Calls - Making, Answering and Returning them
  • Using Tones While on a Call
  • Voicemail
  • Messages
  • Back to the start

    Working with Contacts

    Pocket can create and manage contacts in a variety of ways. Creating contacts makes using the phone and messaging capabilities easier. Pocket can store contact names and telephone numbers, not addresses or other information.

    Creating Contacts by Voice

    To create new contacts using your voice you will need to:

    When you are more accustomed with this feature you could say something like New contact James 1 2 3 4 5 6 7 all at once.

    Creating Contacts from calls made or received

    To create contacts using your call log you will need to:

    Creating Contacts using the Customer Portal

    Pocket has an online portal where you can access and add to your contact list using a computer. To use this portal you will need to log in to an account specific to you, in order to get your login details you will need to:

    Creating Assistance Contacts

    Using Pocket you can create assistance contacts. In the event of an emergency, when you Tap the Talk Button and say Make assistance call these contacts will be alerted, and told you are in need of assistance.

    To create a new assistance contact, you will need to:

    Alternatively, if you want to make an existing contact into an assistance contact, you will need to rename the contact, so that the word assistance comes before the name. To do this:

    Pocket will read out the new details of your contact for you.

    Changing Contact Names

    To change the name of an existing contact you will need to:

    Pocket will then read out the new contact information to you.

    Helpful tip: If Pocket is having trouble hearing the name that you are saying, instead of speaking the name, in step 4, you can Tap the Talk Button, wait for the tone. Then, say keyboard to bring up the onscreen keyboard, and use the slide and lift gesture to type out the name more accurately. For more information on how to use the touchscreen please refer to the How to use a Touchscreen section of the user guide.

    Alternatively you can also edit your contacts using the portal website.

    Changing Contact Phone Numbers

    To change the phone number of an existing contact, you will need to:

    Alternatively you can also edit your contacts using the portal website.

    Deleting contacts

    If you have accidentally created multiple contacts for the same person, or if you just want to clean up your contacts list, you may want to delete a contact.

    To delete a contact you will need to:

    Finding Contacts Using Your Voice

    Pocket can keep a list of contacts for you. In order to access these contacts you will need to:

    Finding Contacts Using the Customer Portal

    It is also possible for you to view your contacts list via the Pocket online portal.

    To access this portal go to the customer portal and use your personal login details to log in.

    If you do not already know your login details, Tap the Talk button, wait for the tone then, ask Pocket What is my Portal Login.

    Once you have logged in to the portal, to access your contact list you will need to:

    You can also use this page to edit, delete, or add contacts to your contacts list. For more information on how to do this please refer to the Pocket Customer Portal section of the user guide.

    Back to the start

    Phone Calls

    Using Pocket you can make and answer phone calls. This section gives a quick overview of all the features for using the phone call function.

    Answering Calls

    To answer a call you can :

    Use the touchscreen to answer. To accept a call, slide your finger around slowly near the bottom of your touchscreen, and when Pocket says Accept, lift your finger off the screen to do so.

    Hanging up and Rejecting Calls

    To Reject an incoming phone call, or hang up an ongoing phone call you can:

    You can also hang up an ongoing call using the touchscreen. To do this:

    Calling a Contact Using Your Voice

    To call an existing contact using your voice:

    Helpful tip: you will need to have wifi or data connection to make calls using your voice. However if you are in an area without wifi or data, you can still use the touchscreen menu to make calls.

    Calling a Contact Using The Touchscreen

    To call an existing contact using your touchscreen you will need to:

    Helpful tip: If you have a lot of contacts, you may have to look through multiple pages of contacts by using the slide & lift gesture to select the next or previous buttons.

    For more information on how to use touchscreen gestures please refer to the How to use a touchscreen section of the user guide.

    Calling a Phone Number Using Your Voice

    To call a phone number using your voice:

    Helpful tip: you will need to have wifi or data connection to make calls using your voice. However if you are in an area without wifi or data, you can still use the touchscreen menu to make calls.

    Calling a Phone Number Using The Touchscreen

    To call a Phone Number using your touchscreen you will need to:

    For more information on how to use touchscreen gestures please refer to the How to use a touchscreen section of the user guide.

    Redialing Calls

    Pocket will remember the phone number you have most recently dialed, if you want to ring this number again:

    Helpful tip: You can also access a list of your recent outgoing calls. To do this say Recent outgoing calls. You will be able to select any of your recent calls, and either, call that number again, or, if the number is not in your contacts, create a contact for that number.

    Returning Calls

    Pocket logs the calls you make and receive, so you can easily return calls.

    You can get lists of your previous calls. To do this Tap the Talk Button, wait for the tone. Then say Recent incoming calls or Recent outgoing calls.

    To return a recent call:

    Alternatively if you want to return your most recent incoming call, you can say Return call.

    In either of these situations, if a caller is not already a contact, Pocket will ask you if you want to call this person or add them as a contact.

    Making assistance calls

    You can ask Pocket to call your designated Assistance contact from your contact list. Importantly, Assistance Calls should not be used in place of calling Emergency Services such as 999 or 111.

    To make an assistance call:

    For more information on how to make assistance contacts, please refer to the Creating assistance contacts article in the Working with contacts section of the user guide.

    Back to the start

    Using the Dial Pad on a Call

    The on-screen Dial Pad can be used during a call to do a few different things. It can be used to enter numbers, for example when an organization asks you to choose options from a voice menu by selecting numbers. It can also be used to turn on and off speakerphone mode, mute and unmute your microphone, and hang up the call.

    Using the Dial Pad to Enter Numbers During a Call

    To use the dial pad to enter numbers during a call you will need to use the touchscreen. To do this:

    For more information on how to use touchscreen gestures, please refer to the How to use a touchscreen section of the user guide.

    Turning Speaker Mode ON or OFF During Calls

    To turn speaker mode ON or OFF during a phone call you can:

    Turning Your Microphone ON and OFF During Calls

    During a phone call, you might want to turn off your microphone temporarily so that the other person cannot hear you. To turn your microphone on or off you can:

    Back to the start

    Voicemail

    Your Pocket device has a Voicemail service. To access your Voicemail system with ease we suggest you create a Voicemail contact.

    You will first have to find the voicemail phone number of your mobile carrier. Then you can create a contact called Voicemail. by doing the following:

    While using the Voicemail system you may need to use the dial pad to select an option. To do this, place your finger on the touchscreen, and use the slide & lift gesture to select the numbers you want. For more information on how to use touchscreen gestures, please refer to the How to use a touchscreen section of the user guide.

    More information on how to use the dial pad and other features of phone calls are detailed in the Phone calls, making, answering and returning them and Using tones while on a call sections of the user guide.

    Helpful tip: If you ask Pocket to Call Voicemail when there is no existing voicemail contact, your device will tell you that this is the case, and give you a brief set of instructions on how to set up a Voicemail contact.

    Back to the start

    Messages

    Pocket can send and receive text messages just by using your voice.

    Sending a Text Message by using your Voice

    You can use Pocket to send text messages to existing contacts, or to phone numbers.

    To send a text to a contact:

    To send a text to a number:

    You will then be asked to speak the message, that is, dictate it. Pocket will then replay it to you, and you will be asked if you want to send it.

    To answer this question Tap the Talk Button, wait for the tone. Then say one of the following:

    Reading Text Messages by Using Your Voice

    To read text messages that you have received:

    Helpful tips: If you miss anything, you can also get Pocket to read out the message to you again. To do this Tap the Talk Button, wait for the tone. Then, say Read again.

    If you accidentally select the wrong message, you can always Tap the Talk Button, wait for the tone. Then, say list to get Pocket to list all the messages again.

    Replying to Text Messages Using Your Voice

    To respond to a text message that you have received:

    Deleting Text Messages

    To delete text messages:
    Back to the start

    Entertainment with Pocket

    Pocket has many different entertainment options Some articles about how to access and use these different entertainment options are listed below:
  • Books
  • Book Libraries
  • Newspapers
  • Podcasts
  • Internet Radio
  • Back to the start

    Books

    Pocket comes with bundled access to over 100
  • Book libraries
  • Getting Started on Books

    You can get started reading a book by saying read me a book or What books do you have? or List books. Pocket will list all the available book libraries and you can select from the list by number.

    Once you have chosen a book source, Pocket will list books from that source, giving you five at a time. You can select a book from this list by number, or at the end of a list of five books say next to be given the next list of five books. You can also jump around the list by larger numbers of items by saying jump forward 30 or jump back 12 and so on.

    Recent books function

    The recent books option allows you to choose from a list of books that you have recently been reading, without having to search for them again. To get to this list you can say, Go to my recent books or you can select number one from the book sources list. When you select a book from the recent books list, Pocket will continue reading it at the same place that you were up to. To delete books from your recent list first say go to my recent books then if you want to delete the third book say delete number 3. To delete the rest of your book list from the 4th item say delete rest from number 4.

    Searching for Books

    The best way to use the book catalog is to search by author, with title or about topic. Once you have chosen a book source, the best way to use the book catalog is to search by author, with title or about topic. For instance you can say Find books by Jane Austen or Search for books with title Pride and Prejudice or Find books about Christmas.You do not have to leave the book that you are currently reading to do a search for another book from the same book source. For example, you might be in the middle of a chapter of Jane Eyre, and decide to do a search for another book. Just say Find books titled Great Expectations and Pocket will conduct that search for you straight away.

    When choosing a book, you can select from a list by number. Just say, Number 1 or The last one or The third one. You can also interrupt a listing and say That one or Yes.

    Once you have selected a book your device will prompt you to say play or add to bookshelf. You can interrupt the synopsis at any time and say play to start reading the book.

    Once Pocket has given you a list you can also ask it to jump to items within the list. For example, you could say next starting with B and Pocket will jump to the next item in the list starting with the letter B. You could also say something like next containing ocean to jump to the next item in the list which contains the word ocean.

    Alternatively if you have not yet chosen a book source, you can include one in your search phrase, for example you could say Find Librevox books by Charles Dickens.

    Pause, Stop, Repeat and Continue.

    When reading a book you can say, pause or stop to pause the book, and then say Continue or Resume to resume where you stopped.

    You can also pause the book by holding down the talk button for two seconds. You will hear a small, tish, sound to signal that Pocket has now paused. To resume, hold the talk button for two seconds, you will hear the same sound again to signal that Pocket has now unpaused.

    If you would like Pocket to repeat something that it just said, you can say repeat or say that again and Pocket will repeat the last thing it said, or start reading the current article from the beginning again.

    Saying continue is also very useful. If you have been listening to a book and then you put Pocket down for a while, when you return you can simply say, Continue and Pocket will start again where it left off. However, if you leave Pocket for too long, It will eventually forget what it was doing. If this happens, it will let you know that there is nothing to continue.

    Note that when Pocket resumes reading a book after being paused or when you say continue, it will start from the beginning of the current sentence so that you retain your reading context.

    Jump Back, Jump Forward, and Go Back

    A very handy feature to learn is the jump feature. It is necessary to note that this feature changes slightly depending on what you are reading

    While reading an e-book (which is a text based book read out by Pocket) , if you say Jump back 5 Pocket will take you back 5 sentences. If you say Jump forward 8 It will take you forward 8 sentences, and so on.

    While listening to an audio book you can jump backward and forward by minutes. For example, to jump back by ten minutes say jump back ten. Or to jump forward by four minutes you would say, jump forward four. Note that you do not need to say minutes at the end.

    If you wish to browse the sections of a book, and return to where you were reading in a particular section, you can say Go back, to go back a section and read from where you left off. Also, if you make a mistake in your choice of book saying Go back allows you to return to your previous list without having to start your search again.

    You can also check your position in any book you are reading. First say stop to pause the book, and then say position or describe. Pocket will respond to this with a detailed statement about your position in the book. From this point you can use any other commands related to book reading, such as jumping backwards or forwards through the book, moving between sections, hearing the table of contents, and more.

    We recommend interacting with books in this sequence, by first pausing, then asking for your position in the book, and then proceeding with any other book related commands.

    Navigating with the table of contents

    You can also navigate directly through the book by using the table of contents, to do this say contents or list contents. Your device will list the contents of the book, you can then decide if you would like to play the book starting from one of the sections listed, or, if you would like to explore one of these sections further by getting a list of its subsections.

    For example a table of contents may say:

    In this example you could choose to start listening from the beginning of part one by saying play number one. Alternatively you could listen to the breakdown of part one by saying number one, your device will then list any chapters or other subsections part one contains. You can continue traversing through the table of contents in this way, going down a level into more specific sections of the book each time. At any point in time during this traversal you can choose to start listening to a section listed by saying play followed by the number it is listed as. When you reach the lowest level of the book your device will say no further breakdown for this part and will take you back to the list of sections you just heard.

    At any point in time you can also go back to the previous level / list of sections you just heard by saying go back

    Navigating Sections

    All books are divided into sections for easy reference. To hear a list of sections you can say Section index or List sections or What sections do you have?
    Pocket will list the sections of the book in groups of five, and you can select from the list by number, or by interrupting the listing and saying That one.

    For e-Books, the first one or more sections of the book comprise all the publishing information and other introductory content found at the start of a book. Pocket will assume that you do not want to hear all that, and it will automatically start reading your book at the section that contains the main text of the book. Section two is often the start of the main text or first chapter of the book, and the sections after that are the subsequent chapters. If you would like to hear the introductory information say Go to section one or Previous section.

    Sometimes the introductory content might take more than one section to cover. It can be difficult to find where the book actually starts, so if Pocket gets it wrong, just say, next section to move forward until you find the section you want to begin reading.

    Please note that section numbers will generally not coincide with chapter numbers. However, you can still ask for, Next chapter and Pocket will interpret this as you wanting to move to the next section.

    Pocket will continue to read the book section by section. To jump around between the sections you can interrupt the book at any time and say Next section or Previous section or Go to section 5. Please note that if you change sections, Pocket will begin reading that section at the start again.

    To help you know where you are in the book, Pocket will also announce what percentage of the book you are up to at regular intervals.

    Pocket keeps track of where you are up to in each book. So if you start a new book without finishing a previous book, when you come back to the previous book, It will begin reading where we were up to last time.

    If you are reading a book and would like to go back to the beginning, you can say reset the book and it will start the book all over again. Resetting a book is useful if you are sharing the device with others, and you want to read the same book that someone else has already read.

    If you are listening to a section and would like to hear it again from the start, just ask for it again. For instance if you are listening to Section 3 say Go to Section 3 and I will start reading that section from the start.

    Browsing books using the Portal

    You can also see what books are available using the user portal. To do this you will need to go to the web site portal.realsam.co.uk , log in to your account, and select the Catalog Browsing button.

    On this web page you will find three sections for browsing; books, radio stations and podcasts. With books being the first on the web page. In the books section you can choose to browse all books, or search by Title, Author, Description or all of these fields.

    Back to the start

    Book Libraries

    Selecting a Library

    When searching for a book, Pocket defaults to the last library you used, however it will offer you other options if its search comes up empty. If you have never read a book, Pocket will offer you all libraries.

    To Select a library, use the word from. For example you could say List Books about Magic from Torch Trust.

    Torch Trust

    You can read Christian literature from the Torch Trust for free, however the first time you select from their library, you will be asked to accept their Terms & Conditions which includes passing on your name, email address and postcode.

    Project Gutenberg and Librevox

    Books from these libraries are in the public domain & are included by default on Pocket. They may have lower quality audio recordings, a mixture of narrators or be in text format & be converted to speech.

    Your Personal List

    The first source offered is your personal list of recently chosen books. The recent books option allows you to choose from a list of books that you have recently been reading, without having to search for them again. To get to this list you can say, Go to my recent books, or you can select number one from the book sources list. When you select a book from the recent books list, Pocket will continue reading it at the same place that we were up to.

    Back to the start

    Newspapers

    Introduction

    Pocket can currently give you access to The Conversation news feed. This news feed is updated regularly throughout the day, so there are often new articles available, with the most recent articles appearing first on the list.

    Finding a Newspaper

    To go to available newspapers say Which newspapers do you have? or Choose a newspaper. Otherwise you can say Read me the conversation to go directly to this news feed.

    Choosing a Section of the Newspaper

    Once you have chosen a newspaper you can also choose a section of that paper by saying What sections do you have or Go to the sections.

    Finding and Reading Articles

    Articles are listed as headlines which you read like any other list. When you have finished an article you can say, Next for the next article or Read headlines and choose another article from the list. To re-read the paper say, Reset the paper or Reset the Conversation using the title.

    To read about a particular topic say, Find articles about New York or Search for articles about wall street. If there are any articles they will be presented in a list called The Search Section. When you have read an article from this say, Go back once or twice to get back the search section for more unread articles on the topic.

    To move forward in an article, say, Jump forward three to jump forwards 3 sentences. To move two sentences back say, Jump backward two.

    Setting up Favorite Newspapers

    You can get to your favorite newspapers by subscribing to them. When you are reading a favorite newspaper say, Subscribe. Say, Yes or No when asked to confirm. To get to your favorite newspapers say, My newspapers.

    Automatic Read for Newspapers

    This is a great feature where Pocket can read you a newspaper continuously, without waiting for your input in between each article.

    When you have chosen a newspaper , or have started to listen to an article, press the talk button and say, Automatic Read or Auto Read or Automatic Reading. You will know that you have started Automatic Read when Pocket responds with Reading All so if you do not hear that, try again.

    When using Auto Read you can skip an article by pushing the talk button and saying Next, this command will not cancel Auto Read. You also will not cancel auto read if you pause and unpause, but other interactions, such as changing newspapers or listening to podcasts, will cancel automatic read, and you will have to ask Pocket to start it again.

    Back to the start

    Podcasts

    Introduction

    Pocket has many sources of podcasts for you, including the BBC, Australias ABC, CBC from Canada, NPR from the USA, radio NZ, Ted Talks Audio and RNIB. Each source has many programs, and each program has several episodes.

    Finding a podcast

    To hear a list of all the available podcast sources you can say, Play me a podcast, or, Listen to podcasts, or, List the podcasts, or, What podcasts do you have?

    You can go straight to a podcast source by saying Play me podcasts from NPR, or, Find podcasts from BBC.

    Once you have chosen a podcast source, Pocket will list the podcast programs from that source in alphabetical order, giving you five at a time. At the end of a list of five programs say, next to be given the next list of five programs. You can also jump around the list by larger numbers of items by saying, jump forward thirty, or, jump back twelve.

    You can also search for topics by saying, find podcasts about black holes or, search for podcasts on South Africa.To search for a particular program say, Play me Friday Night Comedy, or, Play me The Archers. You can restrict your search to a particular source by saying, search for podcasts from BBC about David Cameron, or, play me the science show from ABC.

    Selecting a Podcast

    When choosing podcasts Pocket will present you with a list in a similar way to newspapers. You can select one by saying, Number 1, or, The last one, or, The third one.

    You can also interrupt the listing at the item you want. Just press the talk button and say, That one, or, Yes.

    Subscribing to Podcasts

    Pocket has a handy feature that allows you to create a list of podcasts by subscribing to them so that you can find your favorite podcasts quickly and easily, without having to repeatedly search for them. To do this, first choose a podcast and then say, subscribe. Your favorite podcasts will then appear on a list called, my podcasts. Just say go to my podcasts to bring up this list.

    Browsing podcasts using the Portal

    You can also see what podcasts are available using the user portal. To do this you will need to go to the web site portal.inyourpocket.net , log in to your account, and select the Catalog Browsing button.

    On this web page you will find three sections for browsing; books, radio stations and podcasts. With pocasts being the lowest on the web page. In the podcasts section you can choose to browse all podcast programs, or search by Episode title, Episode description, Program name or all of these fields.

    Back to the start

    Internet Radio

    Introduction

    Pocket has many radio stations readily available for you to tune in to, these radio stations are live and come from various online sources.

    Finding a Radio Station

    To listen to radio Say, Listen to radio or list radios or Play radio stations. Radio is the important word to use. To listen to stations from a particular area say, Listen to radios in Essex. To listen to stations broadcasting particular topics say, Listen to radio stations about sport or Listen to radio stations About folk music.

    Stations will be presented in a list, first those stations with a number as part of the title, then the rest alphabetically. There are a very large number of radio stations available, so in order to make searching for your desired radio station easier you can now say, Next starting with A, to search for the next radio in the list starting with the letter A, or Next containing music, to skip to the next radio station which has the word music in its title. You can also jump around the list by larger numbers of items by saying, jump forward 30, or, jump back 12, and so on.

    To choose a particular station say, Listen to radio BBC Radio 2 or Listen to Radio classic FM or Listen to premier Christian Radio, then choose from the list.

    Important Notes

    Internet Radio streams to the device over the internet, you do not need an antenna. However if you are not using Wifi, your 3Gb per month allowance will be quickly used up.

    Internet radio stations do also tend to drop out, so if there is one that you particularly want, please get in touch with the In Your Pocket team.

    Browsing radio stations using the Portal

    You can also see what radio stations are available using the user portal. To do this you will need to go to the web site portal.inyourpocket.net , log in to your account, and select the Catalog Browsing button.

    On this web page you will find three sections for browsing; books, radio stations and podcasts. With radio stations being the second on the web page. In the radio stations section you can choose to browse all radio stations, or search by Title, Location, Genre or all of these fields.

    Back to the start

    Assistance Features on Pocket

    Pocket has many helpful features designed to assist daily life:

  • Weather Forecasts
  • Telling the Time
  • Reminders
  • Magnifier
  • Object Recognition and Reading Text
  • Assitance calls
  • Be My Eyes Visual Assistance
  • Orientation or 'Where Am I'
  • Outdoor locations
  • Back to the start

    Weather Forecasts

    Pocket can report the weather all around the world!

    Find out the current Weather in your Location

    To find out the current temperature in your location. Tap the Talk button, wait for the tone. Then, say:

      Temperature

      or

      What is the weather like?

    Find out the Weather Forcast in your Location

    To find out the weather forecast in your current location. Tap the Talk button, wait for the tone. Then, say:

      What is the forecast?

      or

      Weather forecast

    Find out the Weather for a different Location

    To find out the current temperature in a location. Tap the Talk button, wait for the tone. Then, say:

      What is the weather like in Bristol?

      or

      What is the temperature in Hawaii?

    To find out the weather forecast in another location. Tap the Talk button, wait for the tone. Then, say:

      What is the forecast in London, United Kingdom?

      or

      Weather forecast for Michagan

    Back to the start

    How to ask Pocket for the Time & Date

    To find out the time in your current location. Tap the Talk button, wait for the tone. Then, say:

      What is the time?

      or

      Tell me the time

    To find out the time in another region. Tap the Talk button, wait for the tone. Then, say:

      Tell me the time in Singapore

      or

      What is the time in Paris, France?

    To find out the current date for your location. Tap the Talk button, wait for the tone. Then, say:

      Tell me the date

    To find out the date in another region. Tap the Talk button, wait for the tone. Then, say:

      What is the date in India?
    Back to the start

    Reminders

    Pocket can help you stay organized with reminders.

    How to Set a Reminder

    To set a one-off reminder. Tap the Talk button, wait for the tone. Then, say:

      Remind me in 90 minutes to turn off the oven

      or

      Set a reminder for 90 minutes to turn off the oven

    Helpful Tip

    You can say any length of time, but Pocket will be confused if you combine hours and minutes. To help Pocket please say, 90 minutes instead of 1 hour 30 minutes.

    Check your Reminders

    To find out how many reminders you have. Tap the Talk button, wait for the tone. Then, say:

      List reminders

      or

      What reminders do I have?

    Delete a Reminder

      Step 1 Tap Tap the Talk button, wait for the tone. Then say:

      List reminders

      Pocket will list any reminders that you have.

      Step 2 Select the reminder you want to cancel by saying the options number. Tap Tap the Talk button, wait for the tone. Then say for example:

      Number 1

      Pocket will confirm that the reminder has been canceled.

    Back to the start

    Magnifier

    Your Pocket Magnifier can enhance an image capture on your RealSAM Pocket. You can Zoom IN or Zoom OUT, or adjust the contrast and color. By selecting the Text Recognition button your Pocket will read out any text in the image. While the Detect Object button when selected will describe what Pocket sees in the image.

    How to open the Magnifier

    To open the Magnifier:

      Tap the Talk button, wait for the tone. Then, say:

      Start Magnifier

      or

      Magnifier

    The Magnifier will open on the touchscreen and turn ON the cameras, located on the back of your device.

    Magnifier Touch-screen Buttons

    The Magnifier has the following touchscreen features and buttons that can be selected using the slide & lift gesture:
      Focus is a feature that sharpens the quality of the image you want to capture. Tap the touchscreen anywhere to focus the image, your Pocket will say focused to confirm that the image has been focused.

      Flash button is located on the top left corner of the touchscreen. Use the slide & lift gesture Pocket will confirm if the flash has been turn ON flash or turn OFF flash

      Zoom IN button is located on the bottom left corner of your touchscreen, and when selected makes the image bigger

      Zoom OUT button is located on the bottom right corner of your touchscreen, and when press will make the image smaller

      Freeze & Unfreeze button is located on the bottom of your touchscreen positioned in the middle. The Freeze button must be selected to save the image.

      Exit button is located on the top right corner of the touchscreen. Selecting Exit will close the Magnifier.

    When you have Frozen an image two new buttons will be displayed on the touchscreen, the Menu and Action buttons.

      Menu button located on the top left corner of the touchscreen. When the Menu button is selected a list of image editing options will open along the left edge of the touchscreen. Use the slide & lift gesture to select one of the following options to enhance your image:

      Contrast Up

      Contrast Down

      Brightness Up

      Brightness Down

      Grey

      Reverse

      Blue-Yellow

      Yellow-Blue

      Black-Yellow

      Black-Green

      Black-Blue

      Reset

      Action button is located on the top of the touchscreen positioned in the center. When the Action button is selected a list of actions will drop down below the button.

      The Text Recognition action when selected will process the image and read out the text that the Pocket recognizes.

      The Detect Object action when selected will process the image and determine

    How to Capture an Image

    To begin using the magnifier, say start magnifier or magnifier. The magnifier uses your camera, which is located on the back of your device. You will need to point the camera at the object that you want to magnify or inspect. While holding your camera towards the object of interest, you can slide your finger around the screen slowly to find buttons. When your finger moves onto a button the function will be announced and when you lift your finger off the screen, the option that was just announced will be selected. For instance you can:

      Step 1 Touch the screen to focus the image that you want to see

      Step 2 Turn the camera flash on or off by pressing the flash button, which will be located near the top left corner of your touchscreen

      Step 3 Zoom in by pressing the plus button, which will be located on the bottom left corner of your touchscreen

      Step 4 Zoom out by pressing the minus button, which will be located on the bottom right corner of your touchscreen

      Step 5 Importantly, you can capture an image by pressing the freeze button, which will be located in the middle at the bottom of your touchscreen

    If you are unhappy with the image you have captured and want to take a new one, you can press the Unfreeze button, which will be located in the same position as the freeze button was, in the middle at the bottom of your touchscreen.

    Once you have captured an image, you can use the magnifier to enhance the image, identify objects within the image, and read text within the image. These functions will be discussed in the other sections of this guide.

    When you want to stop using the magnifier, press the Exit button which will be located near the top right corner of your touchscreen.

    Editing the image

    Once you have captured an image you can enhance it in various ways, to do this you will need to access the menu, which will be located near the top left corner of your touchscreen. You can slowly slide your finger up and down this menu to hear the different options, and lift your finger off to select one. Some examples of these options are:

    1. Changing the contrast of the image
    2. Changing the brightness of the image
    3. Inverting the colors in the image
    4. Converting the image to a blue-yellow color scheme
    5. And more
    You can also zoom in and zoom out of the image using the plus and minus buttons discussed in the capturing an image section. Additionally you can pan the magnified image around with your finger to focus on the part that you want.

    If you want to capture another image, press the Unfreeze button, which will be located in the same position as the freeze button was, in the middle at the bottom of your touchscreen.

    When you want to stop using the magnifier, press the Exit button which will be located near the top right corner of your touchscreen.

    Please note that none of the images captured using the magnifier are saved.

    Identifying objects and reading text

    The magnifier function can help you to identify objects or read text by capturing an image.

    To use these features you will need to press the action button, this will be located near the top in the middle of your touchscreen. Once you have done this a small menu of actions will appear on your touchscreen in the same location, you can slowly move your finger up and down this menu and select one of the following options:

    Please note that none of the images captured using the magnifier are saved.

    When you want to stop using the magnifier, press the Exit button which will be located near the top right corner of your touchscreen.

    Back to the start

    Object Recognition and Reading Text

    Identify Objects and Read Text

    Your Pocket can identify objects or read text using the Magnifer feature.

    To open the Magnifier:

      Tap the Talk button, wait for the tone. Then, say:

      Start Magnifier

      or

      Magnifier

    The Magnifier will open on the touchscreen and turn ON the cameras, located on the back of your device.

    How to Capture an Image for Object Recognition and Text Reading

      Step 1 You will need to point the camera at the object that you want to identify or read.

      Step 2 While holding your camera towards the object of interest, slide your finger around the screen slowly to find the Freeze button.

      Step 3 When you hear Freeze which is located on the bottom of your touchscreen positioned in the middle. Lift your finger off the touchscreen. Your m4_name will say frozen

      Step 4 Now slide your finger around the top of the screen until you hear, Action. A small menu will open.

      Step 5 Slide your finger from the center of the top edge to hear your options:

      Step 6 Select the option you want.

    Helpful Tip

    If you are unhappy with the image you have captured and want to take a new one, you can tap the Unfreeze button, which will be located in the same position as the freeze button was, in the middle at the bottom of your touchscreen.

    Please note that images captured using the Magnifier are not saved.

    When you want to stop using the magnifier, tap the Exit button which will be located near the top right corner of your touchscreen.

    Back to the start

    Be My Eyes

    Be My Eyes is an organization that connects blind and low-vision people with sighted volunteers for visual assistance through a live video call.

    Setting up a Be My Eyes account

    In order to use Be My Eyes and start a call with a sighted individual, you will first need to set up an account. This process may seem daunting but Pocket will do most of the work for you, so do not worry.

    First, Tap the Talk button, wait for the tone. Then, say:

      Be My Eyes

    Once you have done this Pocket will connect to Be My Eyes and ask you to review the terms and conditions of usage.

    If you agree to the terms and conditions, Pocket will start up Be My Eyes and complete your registration. This registration can sometimes take a while so you might have to wait for a few minutes before you can make a call.

    How to use Be My Eyes

    To use the Be My Eyes function once your account has been set up. Tap the Talk button, wait for the tone. Then, say:

      Be My Eyes

    Pocket will take a few seconds, and then tell you that it is calling the first available volunteer. If you decide that you do not want to make the call, to cancel Tap the Talk button.

    Once the call has started you will be able to talk with the volunteer on the other end of the line. This volunteer will be using the camera on the back of your device to see, so it is important that you are holding your device correctly. To do this make sure the screen side of your device is facing you, and ensure your fingers are not covering the camera lens.
    To end the call, Tap the Talk button.

    Back to the start

    Assistance Calls

    Using Pocket you can set up contacts who will be alerted in the case of an emergency. To alert your device to an emergency, make an assistance call by saying make assistance call

    Making assistance contacts

    Assistance contacts are contacts which will be called or texted, and told you are in need of assistance, in the event of an emergency when you make an assistance call.

    To create an assistance contact, you will have to create a contact as normal, but name the contact assistance followed by the name of the person. For example, you could create a contact named Assistance Nick. Alternatively, if you want to make an existing contact into an assistance contact, you will need to rename the contact, so that the persons name is preceeded by the word assistance.

    Making assistance calls

    You can use Pocket to make assistance calls. Assistance calls can be made in the event of an emergency. Making an assistance call will cause Pocket to text your assistance contacts, and let them know you are in need of assistance. Pocket will additionally call the first assistance contact in your contact list, the contact list is ordered alphabetically. To make an assistance call, say make assistance call.

    Back to the start

    Orientation

    Pocket can tell you your current location.

    Just say, Tap the Talk Button. Then, say:

      Where am I?

    Pocket will give you the closest street address, as well as the nearest cross street. Note that this works best when you are outside, so that Pocket can connect to as many satellites as possible.

    If you are inside when you ask, Pocket will generally have a guess, but the location details may not be accurate.

    Find out local points of interest near you.

      Tap the Talk button, wait for the tone. Then say:

      What is around here?

      or

      What is nearby?

      or

      Local points of interest

    Back to the start

    Outdoor Locations

    Pocket's Outdoor Locations function allows you to set names for locations while you are outdoors, such as your local grocery store or a friend's house. When this function is on, it will also tell you when you are close to any of your set locations.

    Setting a name for a location

    To start the Outdoor Locations function. Tap the Talk button, wait for the tone. Then, say:

      Start locations

    The first time you do this you will have to accept the terms and conditions.

    Once Outdoor Locations has started you may label your current location however you like. For example, if you were in your home you could Tap the Talk button, wait for the tone. Then say:

      Label location as home

    Or if you were at your grocery store you could say:

      Label location as grocery store

    The next time you are near these places, and outdoor locations is turned on, Pocket will let you know that they are near.

    Once you are done setting locations or navigating Tap the Talk button, wait for the tone. Then, say: Stop locations.

    Managing your Outdoor Locations

    You can edit your set Locations. Tap the Talk button, wait for the tone. Then, say:

      List locations

    Pocket will then read out the names of your locations and ask you to select one. Once you have selected a location you will be able to:

      Delete the location

      Change the location name

    Back to the start

    Pocket Customer Portal

    The Pocket Customer Portal is a complimentary website for Pocket users.

    From the Pocket Customer Portal you can:

    The RealSAM Customer Portal can be accessed at:

    customer portal

    For more information about the Pocket Customer Portal select one of these articles:

  • How to Login
  • How to Navigate the Customer Portal
  • Accessibility Settings
  • Contact Management
  • Back to the start

    How to Login

    To login to your Pocket Customer Portal, you will need your username and password, which are always available to you on your phone.

    First, Tap the Talk button.

    Then, say: What is my portal login?

    Pocket will now respond with your username and password. You will hear something like this:

    You can login to the customer portal, at https://portal.realsam.us/. You have the following username and temporary password, which has five digits, and is only valid for one hour. You may set your own long term password on the portal. The username is: 1 2 3 4 5 and the password is 9 8 7 6 5.

    Once you have your username and password, open a web browser.

    Go to https://portal.realsam.us/

    Enter your login credentials.

    Then, click the login button.

    The Pocket Customer Portal Dashboard will open.

    Helpful Tip

    The password provided by Pocket is temporary, and is only valid for one hour. If your login was unsuccessful, ask Pocket What is my portal login? If you are still having issues logging into the Portal. Please contact support on + 1 (301) 547-7231 or info@realsam.us.

    Back to the start

    Customer Portal Navigation

    The Customer Portal consists of a few helpful pages. These pages can be accessed through the Dashboard, also known as the Home Page or through the navigation menu. This navigation menu, also called a hamburger menu; is a navy blue square with three white horizontal lines and is located on the top of the page.

    Access pages through the drop down menu

    Click on the navigation menu button to expand it.

    Once it opens, you can click on the desired page name and it will take you to that page.

    You can choose from these pages:

    Access pages through the Dashboard

    The Dashboard has a number of large navy blue tiles with the page name and graphic icons.

    Click on the desired tile to open the corresponding page.

    Back to the start

    Accessibility

    The Pocket Customer Portal is compatible with screen readers and has additional accessibility features for users who do not use screen readers. The Accessibility button is a mint green square with a navy blue eye symbol. It is located on the top right corner of the Customer Portal pages. Click the Accessibility button to access the drop down menu of options. You can increase font size, decrease font size, apply grayscale and reset. Click the setting you would like to change.

    IMPORTANT

    The accessibility settings you select will be applied to all pages on the Customer Portal. When you log out, your preference will not be saved, and the Customer Portal will revert to the default accessibility settings.

    Back to the start

    Contact Management

    The Contact Management page lists all existing contacts whether added on the Customer Portal or your Pocket. You can view, edit and add contacts to your contact list.

    Open the Contact Management Page

    The Contact Management page can be accessed from the Navigation Menu button or the Dashboard.

    To access the contact management page from the Navigation Menu button.

    First, click on the navigation menu button, located on the top of the page.

    A drop down menu will open.

    The menu lists all the pages you can access:

    Then click on Contact Management.

    The contact management page will open.

    or

    To access the contact management page from the Dashboard.

    Click on the Contact Management tile located on the left side of the page. The tile is navy blue with a blue phone icon, and the label Contact Management written in white text.

    The Contact Management page will open.

    Description of the Contact Management page

    At the top of the screen, you will find the RealSAM logo and the heading RealSAM Customer Portal. The top menu contains the navigation menu, accessibility button and logout button.

    The secondary menu provides the option to select Contact Management or Help. The Contact Management view allows you to view, add and edit your contact list. The Help view provides tips and information for using the Contact Management page.

    The Contact Management view has two large navy buttons on the left of the page with white text. The first button is Add Contact and the second button is Upload Contacts. Below these buttons is a table which displays your contact list. There are three columns in the table labeled from left to right as Name, Number, and Actions. The Name column lists the contacts name. The Number column lists the phone number. The Actions column has two buttons. The first button is navy blue and labeled Change Contact. The second button is red and labeled Remove Contact.

    Add a Contact

    First, click the Add Contact button.

    A pop-up will open that is labeled Add Contact.

    The top text box is labeled Name.

    Place your cursor in the Name text box.

    Enter your Contacts Name for example Annabelle Green

    Below the Contact Name text box is the Number and Extension text boxes.

    Place your cursor in the Number text box.

    Enter the phone number for the contact.

    For example 301 547 7231

    If your contact does not have an extension number leave the Extension text box empty.

    If your contact has an extension number. Place your cursor in the Extension text box and enter the extension number, like 123.

    Now click the Save button and your contact will be added to your contact list.

    IMPORTANT

    If you are including the country code for example +1 for the USA you need to type the + symbol when entering the phone number. However, you do not need to include parentheses for area codes or dashes or periods as separators between groups of numbers, as these are formatted automatically. For example the phone number +1 (301) 547-7231. Can be entered like + 3 0 1 5 4 7 7 2 3 1.

    Add Contacts from a Digital Address book or Mobile phone

    You can add contacts to Pocket from a digital address book or mobile phone.

    First you will need to export your contact list from your current mobile phone or digital address book as a VCF or CSV file. To do this please refer to the export advice provided by the mobile phone or email service.

    Once you have saved the file login to the customer portal and open the contact management page.

    Click the Upload Contact button.

    A pop-up will open, with heading Upload Contacts CSV or VCF

    There is a field labeled Contact File, This text box is required. To the right of the text box is an attachment icon, a paperclip symbol.

    Click on the Contact File Field or attachment icon.

    Your document folder will open.

    Select the file you exported from your phone or digital address book.

    Depending on your file system, you may need to confirm your selection.

    The file name will now be listed in the contact file field.

    Now, click the Upload button.

    The contacts will now be displayed in the Contact Management list on the RealSAM Customer Portal and be available for you to use on your Pocket device.

    Helpful Tip

    When uploading the contact CSV or VCF file, if the file name displayed in the contact file field is incorrect. Select the X on the right edge of the Contact File field. This will remove the file.

    How to Find a Contact

    You can sort the contact list alphabetically from A to Z or from Z to A. Just click on the column label Name to change the sort order.

    At the bottom of the contact list table are buttons Rows per Page, Next, and Back. These buttons can be used to navigate through the list.

    How to Change a Contact Name

    To change a contact name from the Pocket contact management page.

    First, click the Change Contact button, which is located in the Action column of the contact list.

    A pop-up will open labeled Change Contact.

    There are three text boxes. The top text box is Name and below is the Number and Extension.

    Place your cursor in the Name text box.

    Then enter the new name for the contact.

    Now, click the Save button.

    The contact name will be updated on the Customer Portal and your Pocket device.

    To close the Change Contact pop-up without saving your changes click, Cancel.

    How to Change a Phone Number

    First, find the contact you want to change.

    Then, click the Change Contact button, which is located in the Action column of the contact list.

    A pop-up will open labeled Change Contact.

    There are three text boxes. The top text box is Name and below is the Number and Extension.

    Place your cursor in the Number text box.

    Then enter the phone number for the contact.

    Now, click the Save button.

    The phone number will be updated on the portal and your Pocket.

    How to Change an Extension Phone Number

    First, find the contact you want to change.

    Then, click the Change Contact button, which is located in the Action column of the contact list.

    A pop-up will open labeled Change Contact.

    There are three text boxes. The top text box is Name and below is Number and Extension.

    Place your cursor in the Extension text box.

    Then enter the extension number for the contact.

    Now, click the Save button.

    The extension number will be updated on the portal and your Pocket.

    How to Remove a Contact

    To delete a contact from your contact list.

    First, find the contact you want to delete.

    Once you have found the contact you want to delete.

    Then, click the Remove Contact button; in the same row as the contact you want to delete under the Action column.

    Then a pop-up will open with a message like:

    Are you sure you want to delete contact James with number +44 (207) 123-4567 ?

    Now, click Yes to confirm you want to remove the contact

    or

    Click Cancel to keep the contact.

    Back to the start

    Voice Commands

    To help you find useful commands, the Voice Commands are organized into topics.

    Say Hello to RealSAM

    To greet Pocket. Tap the Talk button, wait for the tone. Then, say:

      Hello

      or

      How are you?

      or

      Good night

    Tell Pocket your name

    To let Pocket know your name, or how you would like to be addressed. Tap the Talk button, wait for the tone. Then, say my name is, followed by your name like:

      My name is Matilda

      or

      My name is Max

      or

      Call me Tilly

    Ask Pocket to Repeat

    Sometimes you might miss what Pocket has said. To hear what Pocket said again. Tap the Talk button, wait for the tone. Then, say:

      Repeat

      or

      Say that again

    Ask Pocket to Cancel, Stop, Exit

    To end a conversation or task with RealSAM. Tap the Talk button, wait for the tone. Then, say:

      Cancel

      or

      Stop

      or

      Exit

    Helpful Tip

    If you Tap the Talk button accidently or are asking a question and want to cancel, quickly Tap the talk button again. You will hear the error tone which tells you interaction has been stopped.

    Help & Support

    To access the audio user guide. Tap the Talk button, wait for the tone. Then, say:

      User Guide

    Pocket will list the sections and articles for you to read. To make a selection from the user guide menu Tap the Talk button, wait for the tone. Then, say the number or words from the articles title like, number 1 or Quick Start.

    You can ask RealSAM Pocket for advice. Tap the Talk button, wait for the tone. Then, say:

      Help

    The Help advice will be specific to the feature you are currently using. For example if you had just asked RealSAM Pocket to List Contacts, then ask for Help, the advice provided will be about the contact list.

    Device Tutorial

    For a quick introduction to RealSAM Pocket try the Device Tutorial. Tap the Talk button, wait for the tone. Then, say:

      Device Tutorial

    WiFi Tutorial

    For assistance with connecting to WiFi try the WiFi Tap the Talk button, wait for the tone. Then, say:

      WiFi Tutorial

    Check WiFi and Mobile Network Connection

    To check if you are connected to WiFi and a mobile network. Tap the Talk button, wait for the tone. Then, say:

      Network Status

    Customer Portal Login

    To find out your customer portal login details. Tap the Talk button, wait for the tone. Then, say:

      What is my portal login?

    What is Your Phone Number?

    To find out your mobile number. Tap the Talk button, wait for the tone. Then, say:

      What is my number?

    Call Customer Support

    Your phone has been loaded with the RealSAM customer support phone number. Tap the Talk button, wait for the tone. Then, say:

      Call RealSAM

      or

      Call Helpline

    Give Feedback

    To provide customer feedback and let us know what we are doing right or what we can do better. Tap the Talk button, wait for the tone. Then, say:

      Feedback

    Pocket will ask you to provide feedback. Tap the Talk button, wait for the tone. Then, give your feedback, you can say anything for example; I like the option to choose different voices, it would be great to have a voice with an Irish accent.

    Connect to WiFi

    To check available WiFi networks. Tap the Talk button, wait for the tone. Then, say:

      WiFi Settings

      or

      Configure WiFi.

    Pocket will list available WiFi on your touchscreen. Slide your finger down the screen slowly to hear the network names. Release your finger on the network name you want to connect to. If a password is required to join the network a keyboard will open on the touchscreen. The keyboard is spoken when you slide your finger, the key name will be said when you make the selection, the key name will be said again in a different voice. Select Done once the password. For more information refer to the Entering password section of the user guide.

    Check the Battery Level

    To check the battery level. Tap the Talk button, wait for the tone. Then, say:

      Battery

      or

      Power Level

      or

      Check battery level

      or

      What is the battery level?

    Power Off

    To turn Pocket off. Tap the Talk button, wait for the tone. Then, say:

      Power off

    Lock Screen

    To lock the screen. Tap the Talk button, wait for the tone. Then, say:

      Lock screen

    To unlock the screen, press down the side button for three seconds, or until you hear Pocket say, unlocked. The side button is located on the right edge of the device under the volume button.

    Bluetooth

    To pair Pocket with your bluetooth devices. Tap the Talk button, wait for the tone. Then, say:

      Pair Bluetooth

    Pocket will scan for pairable devices. If there is more than one device available Pocket will list the devices, follow the prompts to select the device you want to connect to.

    To manage the list of bluetooth devices your Pocket has previously connected to. Tap the Talk button, wait for the tone. Then, say:

      Manage Bluetooth

    To turn bluetooth off. Tap the Talk button, wait for the tone. Then, say:

      Disable Bluetooth

    To turn bluetooth on. Tap the Talk button, wait for the tone. Then, say:

      Enable Bluetooth

    Change Pocket's Speech Speed'

    To change the speech speed. Tap the Talk button, wait for the tone. Then, say:

      Set speech speed

    Pocket will play a sample of each speech speed. To hear the options again Tap the Talk button, wait for the tone. Then, say:

      Repeat

    Next, choose one of the speeds. Tap the Talk button, wait for the tone. Then, say the number like Number 3.

    To increase the speech speed incrementally, that is by one level at a time. Tap the Talk button, wait for the tone. Then, say:

      Speak faster

    To decrease the speech speed incrementally. Tap the Talk button, wait for the tone. Then, say:

      Speak slower

    To move to a specific speech level. Tap the Talk button, wait for the tone. Then, say:

      Speak slowly

      or

      Speak normally

      or

      Speak fast

      or

      Speak very fast

      or

      Speak extremely fast

    Change Screen Brightness

    To increase the screen brightness. Tap the Talk button, wait for the tone. Then, say:

      Screen bright

      or

      Screen brighter.

    To decrease the screen brightness. Tap the Talk button, wait for the tone. Then, say:

      Screen darker

      or

      Screen very dark

    Change Pocket's Voice'

    Tap the Talk button, wait for the tone. Then, say:

      Change Voice.

    Pocket will list all the voices you can use. To navigate the list. Tap the Talk button, wait for the tone. Then, say:

      Next

      or

      Go back.

    To make a selection. Tap the Talk button, wait for the tone. Then, say:

      Number 4

      or

      Number 5

    Silent Mode

    Silent mode turns off your ringtone and text message notification tone. The phone will only vibrate when calls and text messages are received. To turn on silent mode. Tap the Talk button, wait for the tone. Then, say:

      Enable Silent mode

    To turn off silent mode. Tap the Talk button, wait for the tone. Then, say:

      Disable Silent mode

    Extend phone ring

    To extend the length of time your phone rings. Tap the Talk button, wait for the tone. Then, say:

      Extend Ring

    Time & Date

    To find out the time in your current location. Tap the Talk button, wait for the tone. Then, say:

      What is the time?

      Tell me the time

    To find out the time in another region. Tap the Talk button, wait for the tone. Then, say:

      Tell me the time in Singapore

      or

      What is the time in Paris, France?

    To find out the current date for your location. Tap the Talk button, wait for the tone. Then, say:

      Tell me the date

    To find out the date in another region. Tap the Talk button, wait for the tone. Then, say:

      What is the date in India?

    Weather

    Pocket can report the weather all around the world!

    To find out the current temperature in your location. Tap the Talk button, wait for the tone. Then, say:

      Temperature

      or

      What is the weather like?

    To find out the weather forecast in your current location. Tap the Talk button, wait for the tone. Then, say:

      What is the forecast?

      or

      Weather forecast

    To find out the current temperature in another location. Tap the Talk button, wait for the tone. Then, say:

      What is the temperature in Hawaii?

    To find out the weather forecast in another location. Tap the Talk button, wait for the tone. Then, say:

      What is the forecast in London, United Kingdom?

      or

      Weather forecast for Michagan

    Location & Points of Interest

    Pocket can help you stay oriented. To find out your current location. Tap the Talk button, wait for the tone. Then, say: Then, say:

      Where am I?

      or

      What is my location?

    To find out points of interest near your current location. Tap the Talk button, wait for the tone. Then, say:

      What is around here?

      or

      What is nearby?

      or

      Points of interest

    Outdoor Location

    Outdoor location is an orientation support feature that allows you to map your personal points of interest; like a park bench. First, Tap the Talk button, wait for the tone. Then, say:

      Start outdoor locations

    Pocket will confirm that Outdoor Locations has started. Once you have reached a personal point of interest like a park bench. Tap the Talk button, wait for the tone. Then, say label location as, followed by the name like:

      Label location as Park Bench

    Pocket will confirm that the location has been saved.

    To access a list of your saved Outdoor Locations. Tap the Talk button, wait for the tone. Then, say:

      List Locations

    Pocket will list all your saved outdoor locations.

    Be My Eyes

    Be My Eyes is an organization that connects blind and low-vision people with sighted volunteers for visual assistance through a live video call. To open Be My Eyes. Tap the Talk button, wait for the tone. Then, say:

      Be My Eyes

    To end the call Tap the end call button on the touchscreen.

    Reminders

    Pocket can help you stay organized with reminders.

    To set a one-off reminder. Tap the Talk button, wait for the tone. Then, say:

      Remind me in 90 minutes to turn off the oven

      or

      Set a reminder for 90 minutes to turn off the oven

    Helpful Tip

    You can say any length of time, but Pocket will be confused if you combine hours and minutes. To help Pocket please say, 90 minutes instead of 1 hour 30 minutes.

    To find out how many reminders you have. Tap the Talk button, wait for the tone. Then, say:

      List reminders

      or

      What reminders do I have?

    From the list of reminders you can cancel a reminder.

    Back to the start

    Help & Support

  • Getting Help
  • Troubleshooting
  • Frequently Asked Questions
  • Back to the start

    Getting Further Help

    You can call our office during office hours on + 1 (301) 547-7231. The team there will assist you with using the device, or try and solve the problem if it appears to be with the device or software.

    You can email our team on info@realsam.us

    To report an issue or provide feedback. Then, say: Feedback followed by your message. For example you could say Feedback, I like how this book structure is laid out or Feedback, I had a problem here. Your feedback will be sent to our support team. However this will not generate the same immediate support that you will get by ringing our helpline.

    Back to the start

    Troubleshooting

    What to do when Pocket says you do not have Access to the Internet or Transient Network Error

    A Transient Network Error is a temporary issue connecting with your RealSAM Pocket to your mobile phone network or WiFi network. This can happen when you have a weak signal or when there is a telephone network outage. When Pocket tells you that you do not have access to the internet this means that you have either lost your connection or have a poor signal.

    To check the strength of your mobile phone network and WiFi connection.

      Tap the Talk button, wait for the tone. Then, say:

      Network status

    If the mobile network connection is less than 2 out of 4. Try moving to a location with a better signal. For example if you were inside a shopping center moving outside may improve the connection.

    If you do not experience any improvement please contact RealSAM support on + 1 (301) 547-7231. Please be ready to provide your current location.

    Your location information will allow the support team to check for any network outages in the area.

      Tap the Talk button, wait for the tone. Then, say:

      Where am I ?

    When out in the community your Pocket may connect to a free WiFi Hotspot. Free WiFi Hotspots typically do not provide a strong connection.

    Turning OFF WiFi access can improve your network connection.

      Tap the Talk button, wait for the tone. Then, say:

      Disable WiFi

    To turn WiFi access on:

      Tap the Talk button, wait for the tone. Then, say:

      Enable WiFi

    What to do when your RealSAM Pocket is Not Talking

    Check if the touchscreen is Locked

    To unlock your device, hold the side button down for approximately 3 seconds, or until you hear unlocked. You should now be able to use all the features available on your Pocket device. Check the Volume Level

    The Volume button may have accidentally been pressed and decreased the volume so you can no longer hear Pocket. To increase the volume press the Volume Up button until you hear That is maximum volume.

    Check your Network and WiFi connection

    Your Pocket will not work as expected when there is a poor connection to your Mobile network or WiFi To check the strength of your mobile phone network and WiFi connection.

      Tap the Talk button, wait for the tone. Then, say:

      Network status

    To reconnect to WiFi you must use the touchscreen Main Menu.

      Step 1 Open the Main Menu by using the L gesture.

      To make the L gesture: Place your finger on the top left corner of your screen. Keeping your finger on the screen, slide it down towards the bottom left corner. Then, slide your finger across to the bottom right corner. Now, lift your finger off the screen. Pocket will open the touchscreen menu and say: Showing Main Menu.

      Step 2 Use the slide & lift gesture to select Settings

      To make the slide & lift gesture: Place your finger on the screen, then keep your finger on the screen, slide it up, down, right or left. When you hear the option you want, lift your finger off the screen this confirms the selection.

      Step 3 Use the slide & lift gesture to select Configure WiFi

      Step 4 Use the slide & lift gesture to select the WiFi network name you want to connect to.

      Step 5 If the WiFi network is password protected use the slide & lift gesture to enter the password.

      Pocket will tell you if the connection was successful

    Reset your Pocket

    To reset your phone:

      Step 1 Hold down the Side button for about 25 seconds, then release it.

      Step 2 Turn ON your Pocket by holding down the Side button for 2 seconds, and releasing it.

      Wait for a minute or so to see if it starts up.

      Step 3 Tap the Talk Button, wait for the tone. Then say: Hello or another command to check if RealSAM Pocket is working.

    If this does not work, then your battery may be out of battery. Connect your RealSAM Pocket to a charger, and charge it for at least 2 hours. Then unplug the device from the charger, and try turning it on again.

    Reboot your Pocket

    If you have tried all the previous steps and your Pocket is still not responding try a force reboot of your device.

      Step 1 Hold down both the Side button and the volume down button at the same time for 25 seconds, then release it.

      This should cause your device to reboot itself.

      Step 2 Wait for 1 to 5 minutes for Pocket to start up by itself.

    If your RealSAM Pocket has started up, you should now be able to Tap the Talk button and start a conversation.

    Back to the start

    Frequently Asked Questions

    How do I keep my text messages private ?

    Connecting your Pocket to headphones is a great way to make sure you are the only person who can hear your text messages.

    How do I protect my passwords ?

    Connecting your Pocket to headphones is a great way to make sure you are the only person who can hear which keys you are selecting to enter your password when connecting to WiFi.

    How can I prevent accidentally Pressing the Talk button?

    The screen lock function is a handy function which can allow you to lock your device. When you lock your device you will be unable to press the talk button or use the touch screen. This is useful when putting your device in a pocket or a bag, or in other situations where the talk button may accidentally be pressed.

    To lock your device, hold down the side button on the side of your device for approximately 3 seconds, after which Pocket should tell you it is Locked. You will be unable to press the talk buttons or use the touch screen, but you will be able to change the volume using the volume button. To unlock your device, repeat the same process by holding down the lock button for a few seconds, your device should then tell you it is Unlocked, and you will now be able to use Pocket as normal.

    Back to the start

    Privacy Policy and Terms and Conditions

    Privacy Policy

    For information on our Privacy Policy, please visit our privacy policy

    Contacting Us.

    If there are any questions regarding this privacy policy or our Services, you may contact us using the following information:

    + 1 (301) 547-7231

    info@realsam.us

    Terms and Conditions

    For information on our Terms and Conditions, please visit our Terms and Conditions

    Contacting Us.

    If there are any questions regarding these Terms and Condtitions, or our Services, you may contact us using the following information:

    + 1 (301) 547-7231

    info@realsam.us

    Back to the start